Privacy policy

Privacy Policy

Last Updated: 13 November 2025

Sursnong values your privacy and is committed to protecting your personal data. This Privacy Policy explains how Sursnong ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit or use our website https://sursnong.com (the "Website").

By using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Website.

1. General Principles

We collect and process personal data in accordance with applicable data protection laws and principles, including lawfulness, fairness, transparency, purpose limitation, and data minimization. We only collect personal data that is necessary to provide our products and services.

2. Personal Data We Collect

Depending on how you interact with our Website, we may collect the following types of personal data:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping address

  • Order and transaction information

  • IP address and device information

  • Website usage data collected through cookies or similar technologies

We do not intentionally collect sensitive personal data, such as government-issued identification numbers, social security numbers, or payment card details. Payment information is processed securely by third-party payment providers.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • To process and fulfill orders

  • To provide customer support and respond to inquiries

  • To communicate with you regarding your orders, account, or service updates

  • To improve our Website, products, and user experience

  • To comply with legal and regulatory obligations

Where required by law, we will obtain your consent before using your personal data for marketing purposes. You may opt out of marketing communications at any time.

4. Cookies and Similar Technologies

We use cookies and similar technologies to ensure the proper functioning of our Website, analyze traffic, and enhance your browsing experience.

Cookies may also be used to:

  • Remember your preferences (such as language or currency)

  • Maintain session information

  • Improve website performance and usability

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Website.

5. Sharing and Transfer of Personal Data

We do not sell or rent your personal data to third parties.

We may share your personal data only with:

  • Service providers and partners who assist us in operating the Website, processing payments, fulfilling orders, or providing customer support

  • Legal or regulatory authorities where required by law, court order, or to protect our legal rights

All third parties are required to process personal data in accordance with applicable data protection laws and to implement appropriate security measures.

Your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take appropriate safeguards to ensure an adequate level of data protection.

6. Data Accuracy and Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date.

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided on our Contact Us page.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. While no method of transmission or storage is completely secure, we strive to protect your information using industry-standard practices.

8. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of such third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be effective when posted on this page. Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us via the Contact Us page on our Website.