Shipping&Return Policy
Thanks for choose Sursnong products and we are happy to give you the best service as we can.
Abaout Shipping
We will dispatch the goods within two working days after receiving the order. In case of certain situations where we are unable to dispatch the goods in a timely manner, we will inform the customers of the delivery time via email. The goods will arrive at destinations around the world within approximately 3 - 15 - 30 days.
The 3-day delivery service = dispatched from local warehouses.
The 7 - 10-day delivery service = dispatched from local warehouses or from China.
The 15 - 30-day delivery service = dispatched from local warehouses or from China. It takes approximately 4 days to reach some countries, such as the United Kingdom, Spain, Germany, France, Sweden, the United States, Italy and other countries and regions; while it takes approximately 30 days to reach some other countries.
Privacy Policy
Sursnong thanks you for your attention to our company and its products. We highly recommend that you read this Privacy Policy carefully before using this website and any of its sub-sites (collectively referred to as the "Website"). This Privacy Policy stipulates what information Sursnong or third parties on behalf of Sursnong collect from this Website, as well as the measures taken to protect your personal information. If you do not agree to this Privacy Policy, you are not allowed to use this Website. This Privacy Policy may be changed from time to time, so please check it regularly.
General
Please note that in order to participate in certain functions and activities of ours and access certain products or services of ours, you will need to provide information that can identify you in certain areas of the Website, such as your email address, name, mailing address, telephone number, and social security number ("Personal Data"). Therefore, you must fully understand and expressly agree to the collection, use, and transfer of such Personal Data according to the terms and conditions outlined in this Privacy Policy.
Collection and Use of Personal Data and Other User Information
The information you submit to Sursnong is protected by data protection laws. Personal Data is recorded and managed by Sursnong to assist in the use of our products and/or online services. If you provide us with Personal Data to obtain information from us (e.g., brochures, catalogs), we will collect and store that information. This information enables us to fulfill your information requests. As long as Sursnong believes that it can improve communication with you, this information will be stored in a reasonably secure and protected environment. If you wish to delete some or all of the details from our registry, please contact Sursnong. Sursnong may ask you to provide additional non-mandatory information to enhance its understanding of customers or for direct marketing or to invite you to participate in competitions. You are free to respond to any such requests for additional information. Sursnong also collects non-personal information about the use of our Website by using Cookies. This information is collected in an aggregated manner and is used solely for internal purposes to help us improve your online experience and facilitate your access to the Website. Sursnong may link this information with user Personal Data to determine which users have accessed which materials, which enables us to improve the Website. Sursnong does not intentionally collect any Personal Data of children under 18 years old, nor does it target its Website at such a group. We recommend that parents and guardians actively monitor the online activities and interests of children.
Transfer of Personal Data
Sursnong will not transfer the personal information you provide on the Website (except for routing purposes) to any third party unless (a) with your consent; (b) required by law or a court order; (c) to protect and defend the rights or property of Sursnong; (d) to protect the personal safety of Website users; (e) individuals or companies that have contracted with Sursnong to conduct the internal operations of the Website or our business; or (f) we have reason to believe that they are bound by laws, binding schemes or contracts that uphold the principles of fair processing and adequate protection of personal information. If Sursnong discovers activities that may be illegal or in violation of Sursnong's Terms of Use, Sursnong reserves the right to contact the appropriate authorities at its own discretion.
Cookies
The Website may use a technology called "cookies". Cookies are small text files that contain information about the web pages you have visited and are saved on your computer. They are used to help provide additional functions to the Website and to help us analyze the use of the Website. There are two types of Cookies: one is used to "remember" information such as your username and password, and these Cookies will be stored on your computer as long as you decide not to "log out" of this subscription service. If you do not use the "Never ask me for my username and password again" function, such Cookies will never be stored on your computer.
The other is the so-called session Cookie. It is used to track things like the language you select on the web page. During your visit to the Website, such Cookies will be temporarily saved in the memory of your computer. Session Cookies do not stay on your computer for a long time and usually disappear when you close your Web browser. By using such Cookies, Sursnong hopes to better target relevant information to our visitors.
If you do not wish to accept Sursnong's use of Cookies, most browsers allow you to configure your browser to reject Cookies by modifying the browser settings. However, this may limit the functions of the Website and your benefits.
Quality
Sursnong commits to taking reasonable measures to ensure that the personal data we collect from you is accurate, complete, and up-to-date. However, you have an obligation to provide only personal data that is accurate, complete, and up-to-date at the time of collection. If you later confirm that the personal data we hold is inaccurate, incomplete, and not up-to-date, we will take reasonable measures to correct the personal data upon your written notice. You also have the right to obtain information about what personal data Sursnong has collected from you. If you wish to obtain such information, please send a signed request to us by mail.
Security
Although Sursnong cannot guarantee that unauthorized access will never occur, please rest assured that Sursnong takes great care to maintain the security of your personal data and prevents unauthorized access by using reasonable and appropriate technologies and internal procedures.
Other Websites
This Website may contain links to third-party websites. Sursnong does not control nor is it responsible for the content or privacy practices of third-party websites that may be linked from this Website. Such websites may place their own cookies on your computer and/or collect and process personal information in different ways. We encourage you to familiarize yourself with the privacy practices of such third-party websites before using them.
Changes
Sursnong reserves the right to change, modify, add to, or delete any part of this Privacy Policy in whole or in part at any time at its own discretion without prior notice. Changes to this Privacy Policy will take effect when they are published on this Website. After any changes to this Privacy Policy are published, your continued use of this Website will be deemed to be an acceptance of these changes.